Improving Your Billing Experience
Launching June 2
Our team is here to help.
Patient Billing & Account Support
Find Care. Get Answers.
Feel Supported.
We’re here to make your bill clear, easy to understand, and simple to manage.
If you recently received a bill from IEP, your physician bill is separate from your hospital bill. You may receive more than one bill for your visit depending on the services you received.
Billing Questions & Answers
We’re here to help you understand your bill and answer common questions.
If you recently received a bill from IEP, your physician bill is separate from your hospital bill.
Here are answers to the most common billing questions. If you still need help, our Patient Accounting team is available to assist you.
Please contact us as soon as possible.
We will review your account, verify the details, and work with you to resolve any concerns.
Our Patient Accounting team is here to help:
(248) 850-5791
Monday–Thursday 8:00 AM – 6:00 PM
Friday 8:00 AM – 4:30 PM
We understand that medical bills can be unexpected.
Our team can work with you to:
- Review your balance
- Discuss payment options
- Help you find a solution that works for you
Yes.
We offer payment plans to help make your balance more manageable.
Please contact our team or visit the payment portal to explore available options.
You can make a payment through our secure portal using:
- Credit or debit card
- Other available online payment options
Please contact our Patient Accounting team. We can review and update your insurance information and resubmit your claim if appropriate.
Yes.
If you provided insurance information at the time of your visit, we submitted your claim to your insurance provider.
If you believe your insurance was not applied correctly, please contact us and we will review your account.
Depending on your insurance plan, you may be responsible for:
- Deductibles
- Copays
- Coinsurance
These amounts are determined by your insurance provider.
IEP is an independent physician group.
Your bill reflects the services provided by your physician, while the hospital bill covers facility and hospital-related services.
Yes. Your hospital bill and physician bill are separate and cover different services.
If you have questions about your balance, our team is happy to review it with you.
You may receive separate bills for different parts of your care.
- Your physician bill (IEP) covers the care provided by the physician who treated you
- Your hospital bill covers the facility, equipment, and hospital services
This is common and helps ensure each part of your care is billed accurately.
