IEP - Independent Emergency Physicians
IEP - Independent Emergency Physicians
Patient Resources2026-06-05T16:27:13-04:00
Patient Billing & Account Support

Find Care. Get Answers.
Feel Supported.

We’re here to make your bill clear, easy to understand, and simple to manage.

If you recently received a bill from IEP, your physician bill is separate from your hospital bill. You may receive more than one bill for your visit depending on the services you received.

A Better Billing Experience

We know medical billing can be confusing. Our goal is to provide clear information, helpful support, and a better experience for our patients.

If something doesn’t look right or you have questions, please reach out — we’re here to help.

  • Received a text from IEP Patient Billing
    (248-843-0401) ?

    You can safely access your bill through our secure payment portal (mdpaybill.net/your-invoice-number)

  • Questions about your bill?

    Please call our Patient Accounting Team at:
    (248) 850-5791

  • Questions about a visit prior to June 6, 2026?

    Please call our previous billing vendor at:
    (855) 691-9890

Why you may receive more than one bill

You may receive more than one bill for your visit. This is common and helps ensure each part of your care is billed accurately.

  • Your physician bill

    Covers the care provided by the physician who treated you during your visit

  • Your hospital bill

    Covers the hospital, facility, equipment, and related services

Billing Questions & Answers

We’re here to help you understand your bill and answer common questions.

If you recently received a bill from IEP, your physician bill is separate from your hospital bill.

Here are answers to the most common billing questions. If you still need help, our Patient Accounting team is available to assist you.

Where can I find my medical records?2026-06-05T16:02:04-04:00

While IEP Providers delivered your care, your medical records are maintained by the hospital where you were treated. To request your records, please contact the hospital’s medical records department directly:

Henry Ford (legacy Ascension sites): (313) 916-4540

Henry Ford Jackson: (517) 205-4936

Trinity Health: (248) 858-3000

Magruder Hospital: (419) 732-4026

What if I believe there is an error on my bill?2026-04-22T13:02:25-04:00

Please contact us as soon as possible.

We will review your account, verify the details, and work with you to resolve any concerns.

Who do I contact with questions about my bill?2026-04-22T13:03:39-04:00

Our Patient Accounting team is here to help:

(248) 850-5791
Monday–Thursday 8:00 AM – 6:00 PM
Friday 8:00 AM – 4:30 PM

Is it safe to pay my bill online?2026-04-22T11:32:13-04:00

Yes. Our payment portal uses secure technology to protect your information.

Why does the payment link redirect to another site?2026-04-22T11:31:47-04:00

Our payment portal is securely hosted through an authorized payment partner.

You may be redirected to complete your payment, but your information remains secure.

I received a text message about my bill. Is it legitimate?2026-06-05T15:11:23-04:00

Yes.

IEP Patient Billing may send text notifications when your bill is available. Please confirm that the number you’ve received the text from is (248) 843-0401. 

You can safely access your account through our secure payment portal (mdpaybill.net/your-invoice-number) by clicking the link in this text message. 

If you have any concerns, you can always call our Patient Accounting team to verify.

What if I cannot pay my bill in full?2026-04-22T11:30:28-04:00

We understand that medical bills can be unexpected.

Our team can work with you to:

  • Review your balance 
  • Discuss payment options 
  • Help you find a solution that works for you 
Can I set up a payment plan?2026-04-22T11:29:58-04:00

Yes.

We offer payment plans to help make your balance more manageable.

Please contact our team or visit the payment portal to explore available options.

What payment methods do you accept?2026-04-22T11:29:27-04:00

You can make a payment through our secure portal using:

  • Credit or debit card 
  • Other available online payment options 
What if I need to update my insurance information?2026-04-22T11:29:00-04:00

Please contact our Patient Accounting team. We can review and update your insurance information and resubmit your claim if appropriate.

Was my insurance billed?2026-04-22T11:28:26-04:00

Yes.

If you provided insurance information at the time of your visit, we submitted your claim to your insurance provider.

If you believe your insurance was not applied correctly, please contact us and we will review your account.

I have insurance. Why do I still have a balance?2026-04-22T11:27:55-04:00

Depending on your insurance plan, you may be responsible for:

  • Deductibles 
  • Copays 
  • Coinsurance 

These amounts are determined by your insurance provider.

Why does this bill look different from the hospital bill?2026-04-22T13:03:51-04:00

IEP is an independent physician group.

Your bill reflects the services provided by your physician, while the hospital bill covers facility and hospital-related services.

I already paid the hospital. Do I still need to pay this bill?2026-04-22T13:04:00-04:00

Yes. Your hospital bill and physician bill are separate and cover different services.

If you have questions about your balance, our team is happy to review it with you.

Why did I receive more than one bill?2026-04-22T13:04:09-04:00

You may receive separate bills for different parts of your care.

  • Your physician bill (IEP) covers the care provided by the physician who treated you 
  • Your hospital bill covers the facility, equipment, and hospital services 

This is common and helps ensure each part of your care is billed accurately.

contact our support team

We’re Here to Help

Our Patient Accounting team can assist you with:

  • Understanding your bill
  • Reviewing insurance information
  • Setting up a payment plan
Monday–Thursday 8:00 AM – 6:00 PM
Friday 8:00 AM – 4:30 PM

IEP
33333 W 12 Mile Rd
Farmington Hills, MI

(248) 536-2127

Independent Emergency Physicians
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