One Care Team

A Seamless, Integrated Approach to Patient Care

From the Emergency Department through observation, inpatient care, and discharge, IEP delivers a coordinated, patient-centered experience across every stage of the hospital journey.

A Unified Model of Care

Our One Care Team model connects Emergency Medicine, Observation Medicine, and Hospital Medicine under a unified structure — eliminating silos and creating a consistent standard of care.

Through shared leadership, aligned workflows, and continuous communication, we ensure patients move through the system efficiently, safely, and with clarity at every step.

Coordinated, Seamless Transitions

  • One Team: Unified physician leadership across service lines

  • Shared accountability for patient outcomes

  • Real-time communication between providers

  • Standardized protocols and care pathways

How the Model Works

Coordinated Care Across the Patient Journey

Emergency Medicine

Rapid evaluation, stabilization, and decision-making

Observation Medicine

Efficient, protocol-driven care to determine next steps

Hospital Medicine

Ongoing inpatient management and coordination of care

Discharge & Follow-Up

Clear communication with primary care and next providers

Each transition is coordinated, reducing delays, duplication, and variability.

Connected to the Patient’s Full Continum of Care

Our model ensures primary care physicians are connected at every step:

  • Communication from the ED, OBS, and through the hospital stay

  • Clear discharge summaries and follow-up plans

  • Continuity of Care beyond the hospital setting

Proven Performance

Results that Reflect the Model

< 1%

ED Left Without Being Seen

Year after year

< 23 hrs

Observation Length of Stay

Across all units

Likely to Recommend (LTR)

Above Target for all sites

Readmissions

O/E ratio <1 for CHF/COPD

Discharge Communication

Summaries sent within 48 hours

Patient Experience

Above 80%

Average for all sites

The IEP One Care Team

A Model Built for Better Outcomes

The IEP One Care Team approach is not a concept — it is a proven model of integration, delivering consistent performance, improved outcomes, and a better experience for patients, providers, and hospital partners.